Sergeant Merlin Fabian , Professional Standards Unit, is under the direction of Captain Beverly Parnell, Support Services Commander.

The purpose of this position is to coordinate agency training for sworn and civilian personnel and to manage the Internal Affairs and Complaint Process for the Norcross Police Department.

The Norcross Police Department actively investigates all citizen complaints, including those filed anonymously. A complete record of all complaints is maintained by the department in accordance with departmental guidelines.