The Support Services Division is commanded by a Captain, who answers directly to the Chief of Police and is responsible for the day-to-day management and supervision of the following:

Professional Standards Division: The purpose of this position is to coordinate agency training for sworn and civilian personnel and to manage the Internal Affairs and Complaint Process for the Norcross Police Department.  The Norcross Police Department actively investigates all citizen complaints, including those filed anonymously. A complete record of all complaints is maintained by the department in accordance with departmental guidelines.

Criminal Investigation Division: The Criminal Investigations Division is responsible for further investigation and prosecution of felonies to include thefts, frauds, burglaries, check cases, aggravated assaults, robberies and other such felonies and some misdemeanors that require further investigation than a Patrol Officer can conduct. 

Property and Evidence Technician: When contacting the Property and Evidence section with concerns about lost or mislaid property, it will be very important to have a detailed description of the property along with any identification or serial numbers.  If you have received a letter from Property and Evidence requesting you to claim your property, do so as soon as possible. Unclaimed property can be disposed after 90 days. 

Communications: Communications personnel are responsible for emergency and non-emergency radio and telephone communications with police personnel and the community.
Communications is staffed 24 hours a day, seven days a week.

Records: This section is responsible for the management of departmental records, accident, and arrest reports generated by the Norcross Police Department.  Records personnel also serve as the liaison with various judicial agencies related to the prosecution of persons arrested, the Uniform Crime Reporting management, and compliance with State of Georgia Open Records and Record Retention laws. The Records Department is open 8:00 a.m. – 5:00 p.m. Monday through Friday. 

•	CALEA and State Certification
•	Crime Suppression Unit
•	Community Outreach Program & Services (C.O.P.S)
•	Crime Analyst/Administrative Specialist
•	CID Sergeant