<ul>
<li style="text-align:left;"><strong>Essential Functions</strong><br><br><span style="color: rgba(0,0,0,0.9);background-color: rgb(255,255,255);font-size: var(--artdeco-reset-base-font-size-hundred-percent);">Answers emergency and non-emergency calls for service; determines the appropriate police, fire, emergency services or other WMATA department response; queries the caller to ascertain specific and vital details of a situation in a timely manner; maintains contact with the caller or appropriate jurisdictional police agency as needed and relays the information received from the caller.</span></li>
<li style="text-align:left;"><span style="color: rgba(0,0,0,0.9);background-color: rgb(255,255,255);font-size: var(--artdeco-reset-base-font-size-hundred-percent);">Operates communications console equipment, computer aided dispatch (CAD) system, telephones, and corporate PC to expedite a variety of emergency, non-emergency and complaint calls from the public for assistance. Incumbent utilizes a variety of communication services, wired, wireless and text, to impart or receive police information.</span></li>
<li style="text-align:left;"><span style="color: rgba(0,0,0,0.9);background-color: rgb(255,255,255);font-size: var(--artdeco-reset-base-font-size-hundred-percent);">Conducts police computerized information systems queries, hit confirmations, entries and performs administrative message switching between other agencies utilizing systems such as the Washington Area Law Enforcement System (WALES), the Maryland Electronic Telecommunications Enforcement Resource System (METERS), and the Virginia Criminal Interstate Network (VCIN) and their associated local systems, as well as WMATA in house systems.</span></li>
<li style="text-align:left;"><span style="color: rgba(0,0,0,0.9);background-color: rgb(255,255,255);font-size: var(--artdeco-reset-base-font-size-hundred-percent);">Provides callers with customer support and acknowledges WMATA customer complaints, inquiries and recommendations for WMATA during non-business hours, which may or may not be police related.</span></li>
<li style="text-align:left;"><span style="color: rgba(0,0,0,0.9);background-color: rgb(255,255,255);font-size: var(--artdeco-reset-base-font-size-hundred-percent);">Researches historical call data or locates information for internal and external customers.</span></li>
<li style="text-align:left;"><span style="color: rgba(0,0,0,0.9);background-color: rgb(255,255,255);font-size: var(--artdeco-reset-base-font-size-hundred-percent);">Utilizes the voice, radio and call recording system to review calls and produce recordings for court purposes.</span></li>
<li style="text-align:left;"><span style="color: rgba(0,0,0,0.9);background-color: rgb(255,255,255);font-size: var(--artdeco-reset-base-font-size-hundred-percent);">Sends notifications as required, to various WMATA management and external government recipients, reference police or public safety emergencies.</span></li>
<li style="text-align:left;"><span style="color: rgba(0,0,0,0.9);background-color: rgb(255,255,255);font-size: var(--artdeco-reset-base-font-size-hundred-percent);">Dispatches police officers, officials and emergency management personnel to calls for service. Monitors, controls and coordinates the response and ensures the safety and accountability of all MTPD personnel in the field, by tracking location and status and frequently checking their welfare. Updates the CAD with pertinent information pertaining to all calls for service until the call is closed and files it for historical purposes.</span></li>
<li style="text-align:left;"><span style="color: rgba(0,0,0,0.9);background-color: rgb(255,255,255);font-size: var(--artdeco-reset-base-font-size-hundred-percent);">Determines what type of response by police officers and resources is warranted, based on the call type and information gathered during the interview process of calluses requesting assistance.</span></li>
<li style="text-align:left;"><span style="color: rgba(0,0,0,0.9);background-color: rgb(255,255,255);font-size: var(--artdeco-reset-base-font-size-hundred-percent);">Determines the number of police officers that will be needed to handle a particular call for service based on the most current information available.</span></li>
<li style="text-align:left;"><span style="color: rgba(0,0,0,0.9);background-color: rgb(255,255,255);font-size: var(--artdeco-reset-base-font-size-hundred-percent);">Evaluates the closest and the safest location to intercept moving trains and buses when an emergency call has been received and arranges for appropriate police and/or EMS resources to be in place to intercept.</span></li>
<li style="text-align:left;"><span style="color: rgba(0,0,0,0.9);background-color: rgb(255,255,255);font-size: var(--artdeco-reset-base-font-size-hundred-percent);">Answers radio requests from officers on patrol for criminal, motor vehicle and civil offenses.</span></li>
<li style="text-align:left;"><span style="color: rgba(0,0,0,0.9);background-color: rgb(255,255,255);font-size: var(--artdeco-reset-base-font-size-hundred-percent);">Monitors emergency activations of police radios to identify which officer has activated the emergency button and determine if an emergency exists and send appropriate assistance when needed.</span></li>
<li style="text-align:left;"><span style="color: rgba(0,0,0,0.9);background-color: rgb(255,255,255);font-size: var(--artdeco-reset-base-font-size-hundred-percent);">Reports radio malfunctions to WMATA’s radio maintenance department. Keeps accurate and updated records of malfunctions to include specific locations, exact problem, and corrective actions being taken by WMATA radio maintenance personnel.</span></li>
<li style="text-align:left;"><span style="color: rgba(0,0,0,0.9);background-color: rgb(255,255,255);font-size: var(--artdeco-reset-base-font-size-hundred-percent);">Utilizes available mapping services to assist officers in locating addresses outside of the metro stations for calls for service.</span></li>
<li style="text-align:left;"><span style="color: rgba(0,0,0,0.9);background-color: rgb(255,255,255);font-size: var(--artdeco-reset-base-font-size-hundred-percent);">Utilizes bus tracking application to track the movement of buses to determine their location and nearest and safest location to intercept a bus for police and/or fire/medical emergencies.</span></li>
<li style="text-align:left;"><span style="color: rgba(0,0,0,0.9);background-color: rgb(255,255,255);font-size: var(--artdeco-reset-base-font-size-hundred-percent);">Utilizes the Rail Operations Computer System (ROCS) live map application to track the movement of trains to determine their location and nearest and safest location to intercept a train for police and/or fire/medical emergencies.</span></li>
<li style="text-align:left;"><span style="color: rgba(0,0,0,0.9);background-color: rgb(255,255,255);font-size: var(--artdeco-reset-base-font-size-hundred-percent);">Monitors and communicates with the Federal Emergency Management Agency (FEMA) via a dedicated telephone system. The telephone is utilized to notify federal, state and local law enforcement or other first responders of important information regarding the Washington Metropolitan Area infrastructure or severe weather conditions that may affect WMATA operations.</span>&nbsp;</li>
</ul>
