<p><span style="color: rgb(89,89,89);font-size: 14pt;font-family: Calibri Light", sans-serif;">This modules helps to view and manage the complaints/concerns raised against an officer of the agancy by the citizens.Here as a Agency owner you can assign the case to another officer for investigation, set the status of the case(Open/Working), update responses, Link records, view law firms response and track history.</span>&nbsp;&nbsp;</p>
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<img src="data:image/jpeg;base64,[encoded data, 205332 characters]" alt="undefined" style="height: auto;width: auto"/>
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<p style="margin-left:0in;"><span style="color: rgb(89,89,89);font-size: 14pt;font-family: Calibri Light", sans-serif;">As a owner of the agency you can view the list of the complaints and options to search, filter based on the status throught the tabs(Opened, My assigned,Closed,All complaints). Refer to the above screenshot 5.1</span>&nbsp;&nbsp;</p>
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